There is often a debate for business owners or decision makers surrounding outsourcing their IT support. Having an in-house team is great for communication purposes, but it can sometimes be costly depending on your needs.
We’ve selected some of the benefits of fully managed IT support to highlight why it may be a good decision for you to find an IT support provider to assist your company and help keep you running as efficiently as possible.
Key benefits of fully managed IT support
Budgeting – With no surprise emergency callouts to factor in, you will know in advance how much money is being spent on IT support each month. This gives many businesses greater peace of mind, as they know that they are paying for continuous monthly support and won’t have any shock costs invoiced later.
Clarity – When you find an IT provider to manage your IT, they will give you a Service Level Agreement (SLA). This will let you know exactly what to expect from your chosen provider and will break down what is include within your chosen package. This is great for managing expectations and will give you a clear indication as to whether you need to do anything else in-house which isn’t included.
Ease of communication – Some businesses worry that if they use an IT provider, they won’t get the same response as they would from an in-house team. However, if you choose the right managed services provider, they will provide you with a range of ways in which you can contact them or even raise a ticket with them. A ticket then flags up on their system to say that you need support or have a question, allowing them to respond quickly and efficiently.
Expertise – Similarly to how you may be an expert in your field or sector, the IT support technicians are experts in their field and an IT support company will usually have a team which has a broad knowledge range. This allows them to offer support regardless of individual client needs, as they have experts on hand that specialise in different areas and levels of IT.
Outsourcing your IT support will give you less to worry about and is a good way of saving money compared to hiring an in-house team. A great IT support provider will be proactively monitoring your IT systems, allowing you to focus on the things that you need to do to support the business.